PHASE TWO BUYER LIAISON

PURPOSE: To facilitate the marketing and sale of Robbinex clients’ businesses.

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RESPONSIBILITIES & ACCOUNTABILITY

1. Finds, researches, and qualifies prospective business buyers, to develop and maintain the company database of “pre-qualified” potential buyers for Robbinex clients’ businesses.

2. Fosters continuing buyer interest in Robbinex through web site promotions, mailings, and personal contact (telephone calls, email, and other correspondence).

3. For each Robbinex listing, works with Business Intermediary to perform the following:
   
   

a) Develop criteria for ideal buyer, based on -

i. input from the seller

ii. input from research


b) Create synergistic buyer list.



c) Attract buyers using targeted mailings, web site promotions, telephone campaigns, etc.

 
4. Handles responses from interested buyers, as follows:

   a) Applies initial filters

   b) Conducts pre-qualification telephone interviews
   c) Refers to Phase Three Intermediary

5. Participates with the Business Intermediaries in presenting Robbinex Seven-Step Books© to Robbinex clients.

6. Maintains clear and accurate records of all interaction with prospective buyers, in the company’s contact management computer files (Gold Mine).

7. Interacts with active Phase Three clients in support of the efforts of Robbinex Business Intermediaries. Records all contract fulfillment activity in the company’s contact management computer files.

8. Assists Phase Three Business Intermediaries by conducting ongoing buyer searches and qualification for each active file, and preparing monthly activity reports used by the Intermediaries to keep their clients currently informed of progress.

9. As a condition of employment, observes strict confidentiality with respect to client affairs, revealing proprietary confidential information only with prior expressed client consent, and executive approval.

10. As a condition of employment, strictly complies with the Robbinex Quality Policy©, as supported by written departmental procedures and responsibilities, and as specified in scheduled Performance Reviews, and Quality System Management Reviews.

11. Effectively uses, controls, and accounts for Robbinex corporate promotional materials supplied, including but not limited to audio-visual material, corporate brochures and other literature, sales letters, newsletters, article reprints, and promotional gifts.

12. This position reports to and receives direction from the Director of Operations.

PERFORMANCE CRITERIA:

Performance is formally reviewed at appropriate intervals, and measured against the following standards:

• Success rate of finding buyers for the businesses listed with Robbinex.
• Timely fulfillment of Robbinex’s contractual obligations to provide the Robbinex Seven-Step Book©, detailing the proposed marketing plan to sell the client’s business.
• Accuracy and integrity of the Robbinex buyer database, contact management data, and client file records.
• Resourcefulness and effectiveness of contribution to development of marketing plans.
• Timeliness of promotional mailings to prospective buyers, and quality and quantity of response.
• Effective use of Robbinex resources, including equipment, software, support staff, and resource staff.
• Compliance with quality system requirements, as determined by Quality System Audits, reported on, and responded to in scheduled Management Reviews:
• Consistent demonstration of the skills detailed below, in Selection Criteria.
• Professional and respectful personal conduct in all dealings with clients, employees, suppliers, and the general public.

SELECTION CRITERIA:

Selection of an individual for this position will be predicated on:

• understanding of the business intermediary process, and the concerns of our potential clients (relevant business experience considered a highly-valued asset);
• excellent telephone communication skills, including empathetic listening, presenting information, and recording information
• highly developed personal computer skills and knowledge of software currently in use at Robbinex
• levels of literacy, numeracy, analytical, and problem-solving skills equal to those resulting from successful completion of secondary education (as compared with North American educational standards);
• professional and respectful personal presentation;
• willingness to abide by all Robbinex corporate policies, including the Confidentiality Agreement, and Quality Policy.
• willingness to work Robbinex business hours of 8:30 am to 5:00 pm Monday to Friday, and to be available from time to time outside those hours

Applicants interested in learning more about the opportunities available at Robbinex, can submit their resume by mail to the corporate office or e-mail to robbinex@robbinex.com. We thank all applicants for their interest in advance, and advise that only candidates being considered for a position will be contacted.